Refund policy

Returns & Exchanges

Every cap we sell goes through quality control before it ships, and we stand behind what we make. Here's how returns work at On The Rise.

All Sales Are Final
Because our caps are one-size-adjustable and produced in limited runs, we don't offer refunds, returns, or exchanges once an order ships — this includes fit preference, color preference, or a change of mind. Please read product photos and descriptions closely before you check out.

Wrong or Defective Item
If something's actually wrong with your order — you got the wrong cap, or it arrived damaged or defective — email us at info@shopontherise.com within 7 days of delivery and we'll make it right at no cost to you.
To qualify:
* The item must be unworn and unused
* Please keep the original packaging if you can
* We may ask for a photo of the issue before approving a replacement

Requests made more than 7 days after delivery may not qualify for a replacement.

Address Errors
You're responsible for entering the correct shipping address at checkout. If a package gets returned to us because the address was wrong or incomplete, we'll need to charge you for shipping again before we resend it.

Policy Changes
We may update this policy from time to time — the current version will always be posted here. Placing an order means you've read and agreed to these terms. You'll also see "All Sales Final" called out on our product pages.

Questions
Reach us anytime at info@shopontherise.com.