Shipping policy

Shipping Policy

Thanks for supporting On The Rise. Here's what to expect once you place an order.

Order Processing
Orders are processed Monday through Friday and do not ship on weekends or holidays. Most orders leave our warehouse within 2-3 business days of being placed.
Please double check your shipping address before checking out. We ship to the address you enter at checkout, and we can't guarantee we'll catch an address change once an order has been submitted. Once an order has shipped, it can no longer be canceled.

Shipping Methods
We currently ship within the United States only, via USPS. The following options are available at checkout:

USPS Ground Advantage
* Processing time: 2-3 business days
* Transit time: typically 2-5 business days after it ships, depending on destination

USPS Priority Mail
* Processing time: 2-3 business days
* Transit time: typically 1-3 business days after it ships, depending on destination

Transit times are USPS estimates, not guarantees, and start once your order has shipped, not when it's placed.

Lost or Stolen Packages
Once USPS marks a package as delivered, On The Rise isn't able to take responsibility for it if it's lost or stolen from the delivery location. If this happens, we'd still recommend checking with neighbors, your building office, or USPS directly, and filing a report if needed.

Tracking
You'll get a shipping confirmation email with tracking info as soon as your order leaves our warehouse.

Questions
Email us at info@shopontherise.com and we'll help you sort it out.